Status: In Production

Release date: 12/12/2023

In this release, we are adding a new feature in Experience Setup that alerts organizers when multiple users try to make changes in Experience Setup simultaneously. Here's an example: 

1. User 1 is in Experience Setup and begins making changes but has yet to save their progress.
2. User 2 goes into Experience Setup, changes a setting, and saves their changes. 
3. User 1 immediately receives a warning modal (see screenshot) letting them know that User 2 made changes in Experience Setup. The modal presents User 1 with two options: 1) Refresh their browser, losing all of their changes to avoid overwriting any of User 2's changes, or 2) Continue without refreshing.

We are giving User 1 the option to refresh their browser or continue without refreshing since their changes may be much more extensive than User 2's, and they can decide which path forward is more desirable for their specific case. We've also added logic that only allows the warning modal to show if User 2 actually made changes in Experience Setup. Therefore, the modal won't show for any "useless" saves.

Status: In Production 

Release date: December 7th, 2023 

Experience Setup

In this release, we are adding a new Ticket type called a Ticket Package. A Ticket Package allows organizers to sell a group of individual registrations easily. A prime example of the functionality is selling an entire Gala table with eight seats. This functionality is technically already possible in the application. However, it requires the supporter to manually add a specific number of individual tickets to their cart, which is not conducive to a great UX. 

In Experience Setup, in the "Ticketing" step, organizers will see a new option to enable either individual tickets and/or ticket packages. If the organizer enables individual tickets, they enable the same functionality currently in the application. If the organizer enables ticket packages, they will see a brand new entity-adding interface (EAI) where they can add ticket packages. The organizer can also customize the terminology for individual tickets and ticket packages. For example, if an organizer wants to sell tables, they can specify that ticket packages should be called "tables," and the individual tickets can be called "seats." 

When the organizer presses the "Create a package" button, it opens a new modal where the user can create the package. The setup for creating a package is extremely similar to creating a normal individual ticket. Below, we discuss the different options and fields to create a ticket package. 

Images 

This is the same as the existing functionality. Organizers can add one or many images to their ticket package. 

Title 

Just as with current individual tickets, organizers can specify the ticket title. 

Price 

This is the same as the current functionality where the organizer can set a price for the ticket package. 

Does this [package] include an existing [ticket] type? 

This new option allows the organizer to select if their ticket package is comprised of an existing individual ticket type. For example, an organizer might be selling Gala tables. In the same Experience, the organizer may want to sell individual seats at the Gala table. The organizer can then specify that the Gala table comprises a group of these seats. These seats are just individual tickets created in Experience Setup earlier, so the organizer can use their discretion to determine which individual ticket makes up this ticket package.   

The user can leave this blank if no individual ticket types comprise the package. 

How many [tickets] are included in this [package]? 

Using the example above, the organizer can specify how many seats may be at each gala table using this setting. 

Limit the number of this [package] available 

As with existing tickets, the organizer can specify how many ticket packages are available. 

Description 

The organizer can specify the ticket description that shows on the ticket cards on the Experience Page. 

Category 

The organizer can also place ticket packages into categories as is possible now for individual tickets. 

Choose the information to collect for this [package] 

The organizer can use this section to specify which information they want to collect on the ticket package level. I.e., any information that applies to the group as a whole. An example of the type of information you'd collect here would be "package name" such as "John's golf team" or "ABC Company's Table." You can collect any type of information here using custom fields.

Choose the information to collect for each attendee 

As is possible on the ticket package level, the organizer can specify which information to collect on the attendee level.   

This section only shows if the organizer did not select that the ticket package was comprised of existing individual tickets. When the package is comprised of an existing individual ticket type, the information collected on the attendee level will match the individual ticket type. 

Make this [package] available for a limited time 

This is an existing setting that allows the organizer to specify if the particular ticket package should only be sold during a specific date and time.   

Hide this package from the Experience Page 

This is an existing setting that allows the organizer to specify if the ticket package should be hidden from the Experience Page. 

Other notable information

Another new setting we've added to Experience Setup for the Event Registrations Activity is the ability to set an Experience-level ticket limit. This will allow organizers to limit the number of tickets available for purchase without imposing any limitations on the individual ticket level if unnecessary. The Experience-level ticket quantity limit will be updated for individual tickets and packages. When an individual ticket is purchased, the quantity available decreases by one (1). When a ticket package is purchased, the available amount decreases by the number of individual tickets included. For example, if a ticket package includes five individual tickets, the quantity available will be reduced by five (5).   

As briefly mentioned earlier, organizers can also put Ticket Packages into categories just like is possible for individual tickets. When enabled, organizers will see a new category setting for Ticket Packages. See the image below. 

Experience Page 

Once the ticket package has been set up, supporters can see a new ticket type on the Experience page in a new section that lists ticket packages. In one section, it will include all of the individual tickets. In another section, it will consist of all the available ticket packages. The user will see cards for each ticket package type in the ticket packages section. Supporters can purchase ticket packages similarly to how they purchase event tickets now in the application.

Experience Management 

The application will have a new management page titled: "View [ticket package] registrations," where they can view all ticket package registrations. Below are the columns that make up the table.   

Package 

This shows the specific Ticket Package type that was purchased. 

Package name 

This is the name of the package entered by the supporter who purchased the ticket package if it was collected by the organizer. 

Purchased by 

This shows who the ticket package was initially purchased by. 

Amount 

This shows how much was paid for the ticket package.  

Number of tickets 

This shows the number of individual tickets in the ticket package.   

Additionally, when a ticket package is purchased, we show a new entry in the existing "View event registrations" table, renamed "View ticket registrations." In this table, we've added new "Ticket package" and "Package name" fields to the existing "View Event Registrations" management table. That way, Experience administrators can easily see each individual registrant and their associated ticket package type and package names for easy context. 

Miscellaneous 

Early next year, we plan to add functionality that provides the organizer with more management functions, which include:   

• Ability to add and edit ticket packages in Experience Management  
• Ability to add and edit individual tickets in Experience Management  
• A new option that allows supporters to purchase a ticket but has the option not to fill out any information so that the registrant can fill it out on their own later.   

Status: In Production

Expected Release: September 21st 

In this release, we are adding functionality to the application that allows organizations to run a raffle where the prize is cash, specifically, a percentage of the amount raised. It would allow an organization to run a fully supported 50/50 raffle and other similar use cases. 

We've added flexibility to allow the organization to specify the exact percentage they'd like to award the winner of the cash raffle so they are not explicitly bound to a 50/50 split. If the organization wants to run a raffle where the winner only receives 20% of the funds raised, and the organization keeps 80% to support their cause, they can change the settings to fit their use case. We'll discuss the details in this changelog post below. 

Experience Setup 

In Experience Setup, organizers can now enable a prize or 50/50 raffle. Enabling a prize raffle enables the same functionality that already exists in the platform for raffles. When enabling a 50/50 raffle, the organizer enables new functionality to create a cash prize where the prize is a portion of the amount raised.   

It is essential that the organizer is allowed to enable prize raffles and 50/50 raffles independently. In our research and discovery, we've learned a lot of customers only want to run a 50/50 raffle without any other prizes. However, some users also want to add some general prizes in addition to their cash prize. Therefore, organizers can independently enable general prize and cash raffles to fit their use case.   

When only the prize raffle option is enabled, Experience Setup for the raffle activity will be precisely as it is now. However, if both a Prize Raffle and a 50/50 Raffle are enabled simultaneously, we'll see a new button on the prize creation card (see image below).   

There's a brand new "Create cash prize" button that, when pressed, opens a brand new modal that allows the organizer to create a cash prize (see image below). Additionally, once the cash prize is saved, it is highlighted with a unique icon so the organizer can easily distinguish it from all other prizes. As a quick note, when only a cash raffle is enabled on the Experience, the interface for adding a cash prize shows without the option to create regular prizes (see screenshot here).  

Once the cash the prize modal is open, it is very similar to creating a raffle prize now, except for two new settings unique to the cash raffle prize. These new settings here allow the organizer to specify how the application should calculate their cash prize.   

The first setting, "Calculate the cash prize from," allows the organizer to choose which types of donations contribute to the cash prize. For example, the first option calculates the cash prize from the entire Experience's amount raised. The second option calculates the cash prize only from the raffle activity. The last option, which only shows if the user is running a prize-specific raffle, allows the jackpot amount to only be calculated on funds received from entries sold for the cash prize. 

The second new setting, "Cash prize percentage (%)," allows the organizer to specify how much of the amount raised, calculated by the setting discussed in the previous paragraph, should contribute to the cash prize amount. For example, instead of only allowing 50/50 raffles where the amount raised would be split evenly between the winner and the organization, we've added this setting to allow the organizer to specify a bespoke split. They can set a split where only 20% of the amount raised is awarded to the raffle winner, or perhaps they want 70% to be awarded to the winner – it's totally up to the organization. 

One other setting that is important to note is the "Number of winners" setting here. This setting works slightly differently from the way it works for the general prizes we support in the app now. Since there can only be one cash prize, the number inserted in this input field is the number of people who will split the winnings. For example, if you enter 2 winners here, they will split the jackpot amount evenly between them. The remainder of the cash prize setup is similar to setting up a standard raffle prize in the app.  

Experience Page 

One central point of focus for this release was ensuring that the amount raised and the jackpot amount were calculated precisely to display the true amount that the organization would take home and the winner(s) would win. That way, the jackpot amount is an accurate percentage of the amount raised that is shown on the Experience Page, which helps provide clarity to supporters and avoids potential confusion on the accuracy of the jackpot calculation. This works by not including any types of fees or costs at all in the amount raised calculation, such as credit card processing costs covered by supporters, shipping costs, etc. 

We've added a new option here in Experience Setup to allow the organizer to use this new amount raised calculation on other Experiences. For 50/50 raffles, this setting is turned off and hidden from view since we want to preserve the accuracy of the calculations for supporters' clarity.  

When an organization enables 50/50 raffle functionality, supporters will see a brand new element (see image above) on the Experience Page that tells their supporters there's a cash prize, how much the cash prize is worth, how many winners will split the cash prize, and a call to action to enter into the 50/50 raffle. When this call-to-action is pressed, the user is taken to the "Prizes" section of the Experience Page to purchase raffle entries.

In addition to the jackpot element near the banner area of the Experience Page, users will also find a prize card for the cash prize along with all of their other prizes. Having both the jackpot element in the banner area described earlier and a prize card (see image below) helps ensure that we maximize the visibility of the cash prize to supporters. 

The process for entering a cash prize raffle is the same as entering a raffle for general prizes supported in the application currently. 

Status: In Production 

Expected Release: June 30th 

In this release, we are improving our Auction bidding logic. This new logic will help solve a recurring issue where some supporter users need clarification about the buy-it-now process for Auction items. Essentially, some supporters have placed a bid equal to the buy-it-now price, and they were extremely confused why they were not automatically a winner of the item. In short, they believed that entering a bid equal to the buy-it-now price is how they purchased the item immediately. 

Additionally, some users accidentally place a bid higher than the buy-it-now price of the Auction item, which causes issues for organizers when these types of bidders want a full refund for their accidentally large bid after the Auction is over. Most Auction users do not encounter the abovementioned issues, but the logic implemented in this release will help bridge the gap for those who do.

When a supporter tries to place a bid that is greater than the price of buy-it-now, the application will automatically ask the user to lower their bid so that it’s equal to or below the buy-it-now price, or if they’d rather buy-it-now, they can use the new button directly below the bid input field (see image above). 

When a supporter inputs a bid amount equal to the buy-it-now price, the application asks the user if they’d buy it now instead of waiting to secure the item when the Auction ends (see screenshot). In this case, it does not stop them from placing the bid but helps ensure the supporter knows the buy-it-now option is available for the amount they bid. 

When the Auction item’s current bid equals the buy-it-now price, we disable the “Place bid” button so the user can use the buy-it-now option instead (see image below). When the Auction item has more than one available, multiple supporters can bid at the buy-it-now price up to the quantity available before the “Place bid” button is disabled to ensure the organization maximizes the amount raised. 

Status: In Production 

Expected Release: June 30th 

The Audit Table's columns are described below in detail. 

• Event ID 

  • This column contains the ID of the audited change.  

• Campaign ID 

  • This column contains the ID of the Experience where the change occurred. 

• Timestamp 

  • This column shows the date and time when the change occurred. The time is shown in UTC. 

• Before 

  • This column contains the entity’s value before the change was committed. 

• After 

  • This column is the result of the change. 

• User 

  • This column contains the email of the user who committed the change.  

Just as with any other table within the application, you can filter and sort various columns to find the change you are looking for. Please note that the audit table only tracks changes for live Experiences, which are kept in the table even after the Experience ends in case it’s needed. Additionally, changes to existing items are tracked, but the audit table does not track when new items are created at this time. We will consider adding this in a future version. 

Finally, you can press the “Manage” button on the right-hand side of any row in the Audit Table to access a menu with a new option titled “View Details.” When this button is pressed, it will open a new modal (see image below) containing all the information about the change in detail. 

Status: In Production

Release date: May 31st

In this release, we are adding the ability for Organizers to add as many images as they’d like to different item types. We will also add this functionality for other options, such as sponsors and funds. This functionality will ultimately elevate the donor’s experience since Organizers can include additional detailed images for each item they offer.

Here are the items and elements that have received the ability to add multiple images: 

• Raffle prizes 
• Sweepstake prizes 
• Tickets 
• Auctions items 
• Sale items  
• Crowdfunding Gifts 
• Peer-to-Peer registrations 
• Peer-to-Peer prizes 
• Sponsors 
• Funds 

To account for the additional space needed in Experience Setup, all Entity Adding Interfaces (EAIs) will now be a popup modal, as shown in the screenshot here. When the modal is opened, you will see a new area on the left instructing the user to upload their images. Organizers can upload images by clicking on the “upload images” button or dragging and dropping images from their file system on their computer.  

By default, the first image they upload will be denoted as the item’s “primary” image. The primary image is the main image that will be shown by default on the Experience Page to all supporters. In Experience Setup, the primary image is identified by the “Primary” tab on the upper left-hand corner of the image thumbnail (see screenshot). If the Organizer prefers another primary image or wants to reorder their images, they can drag and drop each image to their desired order. Organizers can add more images by pressing the “Upload images” button anytime.

The Organizer can access additional functions on each image simply by hovering over an image thumbnail (see screenshot). While in the hover state, the Organizer will see two additional options: 1) Crop; and 2) An "X" button to delete the image. When the crop button is pressed, it opens our cropping tool. This is the same as our current cropping tool. However, we’ve given it a slight design touch-up (see screenshot). When the delete button is pressed, the image is removed from the images added to the item.  

Suppose the Organizer has chosen to import Auction items via our "Import multiple items" function, and they also want multiple images for each item. In that case, they can easily do this by using the following format in the "Image URL" field in the "Auction Items Bulk Import Template," where each image is separated by a semicolon for each image URL like so:  

“https://go.rallyup.com/example-image-1; https://go.rallyup.com/example-image-2; https://go.rallyup.com/example-image-3” 

Experience Page 

On the donor-facing end, the UI to view images is straightforward. As noted earlier in this changelog post, you'll notice that the primary image is the first image that the supporter will see. Additionally, arrows and an image counter appear on each item with more than one image (see screenshot). The supporter can use the right arrow to view the next image or the left arrow to view the previous image. Once the supporter is in detail view, they can click on any image to open a lightbox to view each image in detail.

Status: In Production
Release date: April 20th

In this release, we are adding the ability for Organizers to create QR codes for their Experience Page URLs, Donation Page URLs, and Auction Item URLs. This is a highly requested feature from customers. QR codes gained widespread popularity due to the COVID-19 pandemic, and many customers want to leverage them for their Experience links. For example, a common request we receive for QR codes is that organizers want to print out QR codes for their Auction items, then place them next to the physical items at an in-person event. This would allow bidders to scan them with their phones, be taken directly to the Auction item, and bid online extremely easily.  

From now on, users will find a new “Create QR code” button while creating an Experience, Donation Page, or an Auction item. The user can press a new button to generate a QR code for the Experience Page URL (see screenshot). When this button is clicked, it opens a new modal with the generated QR code and a call-to-action to download it (see the image above). The organizer can then download and digitally share the QR code with their users or use it in printed materials. Organizers can similarly create QR codes for their Donation Page URLs (see screenshot) and Auction item URLs (see screenshot).   

In addition to creating one-off QR codes for their Experience Page, Donation Page, and Auction items, organizers can also bulk-download QR codes for their Auction items (see gif above).   

Downloading QR codes for Auction items in bulk is easily done by bulk-selecting multiple Auction items, pressing the ‘Actions’ button, then selecting “Download QR codes.” Once that button is pressed, the app will email the organizer’s email address a zip file containing all the QR codes the organizer requested.  

Status: In Production 

Release date: April 13th 

Currently, non-US customers can create raffles and sweepstakes experiences freely. At the request of our legal team and to reduce support overhead, we’re locking down raffles and sweepstakes for non-US customers so that they are only available to those who contact us, are reviewed, and are approved to use those Activities.  

The essential requirement here is that non-US Organizations that want to run a raffle or sweepstakes will need to contact support to discuss their Organization and needs and then manually be approved to run these types of Experiences. We’ll add a new setting in Administration, so it is possible to enable and disable raffles and sweepstakes separately at the Organization-level.  

In the “Manage” menu on each row in the “Organizations” section of Administration, RallyUp administrators and Partner administrators will find a new option titled “Experience settings” (see screenshot). When that button is clicked, it will open the new modal shown at the top of this changelog post.  

Administrators can use this modal to control if a specific Organization can run raffles or sweepstakes. When the checkboxes are checked on, the Organization can run a raffle or sweepstakes. By default, they are checked off for non-US organizations so that these Activities will be disabled in Experience Setup for these users. This modal can be used for all Organizations, not only non-US organizations. This gives administrators greater flexibility in case raffles and sweepstakes need to be disabled for any Organization for any reason in the future.  

The Organizations with raffles or sweepstakes disabled in the “Experience settings” modal will still be able to see both the Raffle and Sweepstakes activities in Experience Setup. However, when the Organizer tries to select either of them, they will be met with a new modal (see screenshot below). This modal will help the Organizer start the communication process to determine if raffles and sweepstakes should be enabled for their Organization. Or the Organizer can select a different Activity type and continue setting up their fundraiser.

Status: In Production 

Release date: April 10th 

This release allows Organizers to disable anonymous donations in Experience Setup. From now on, Organizers can visit the Options > Checkout Options section in Experience Setup and find a new card where they can control all of the existing donor anonymity options shown in the "Donation preferences card during Checkout (see screenshot).

Using the checkboxes on this card, the Organizer can control whether their donors can make anonymous donations. By turning off all the different options, the Organizer can hide the "Donation preferences" card in Checkout, making it an even shorter and more straightforward process for donors.  

Below we will discuss each of the options that can show in the "Customize donor privacy options" card in Experience Setup:  

• Allow anonymous donations (donor information will be hidden from you and other donors) 
  • When turned on, this option will allow donors to hide their names from the Experience Page and Organizer reports. The Organization cannot see the user's name if the donor keeps it hidden.
  • This checkbox only shows for Experiences that do not have items or prizes.  
• Allow donors to hide their name from the Experience Page 
  • This option shows in place of the "Allow anonymous donations (donor information will be hidden from you and other donors)" option when the Experience has prizes and items.  
  • When turned on, this option will allow donors to hide their name from the Experience Page. The Organizer will be able to see the donor's information normally. 
  • This option will only show when the Activity Feed is enabled. 
• Allow donors to hide their donation amount from the Experience Page 
  • When this option is turned on, donors will be able to hide the amount of their donation from the Experience Page.  
  • This option will only show when the Activity Feed is enabled. 
• Allow donors to display their donations under a different name 
  • When this option is turned on, donors can display their donation under a different name on the Experience Page.
  • This option will only show when the Activity feed is enabled. 
• Allow donors to hide their email address from your organization 
  • When this option is turned on, donors can hide their email addresses from the Organization. If the donor chooses not to share their email address, it will not appear in Organizer reports. 
  • This checkbox only shows for Experiences that do not have items or prizes.

Donation Pages

We've also added the same functionality for Donation Pages. Here is a screenshot of the new card in Donation Page Setup's "Options" section. Here the Organizer can control all the existing donor anonymity options shown on the Donation Page (see screenshot).

Below we will discuss each of the options that can show in the "Customize donor privacy options" card in Donation Page Setup:  

• Allow anonymous donations (donor information will be hidden from you)
  • This option is the same for Donation Pages as described for Experiences. Donors can hide their names from the user's Organization when enabled.
• Allow donors to hide their email address from your Organization
  • This option is the same for Donation Pages as described for Experiences. Donors can hide their email addresses from the Organization when enabled. If the donor chooses not to share their email address, it will not appear in Organizer reports.