Hello Partners!

We’re making backend improvements to our campaign publication process to improve stability and performance.

This update only affects partners who use their own Google Analytics and/or Meta (Facebook) Pixel events to track when campaigns are published.

If you do not use this type of tracking, no action is required and this change will not affect you.

As part of this work, campaign publish events (such as Google Analytics and Meta/Facebook Pixel events) will no longer be triggered from the browser and will instead be sent securely from our backend.

If you do use Google Analytics or Meta/Facebook Pixel tracking for campaign publish events, we will need to update your Partner Setup with the following information:

Google Analytics

• Tracking ID
• Secret Key

Meta (Facebook) Pixel

• Access Token (if you use Meta Pixel tracking)
• Pixel ID

In order to securely share this information, please use a secure note using a vendor of your choice (LastPass, 1Password, etc) and share with scott@rallyup.com only.  We will then update them for you in the partner setup.

If these values are not provided, publish‑related tracking events will not be sent once the new system is enabled.

We’ll keep this functionality disabled during a transition period to give you time to make the update, and we’ll notify you before it is enabled. This functionality is expected to be available near the end of Q1.

If you have any questions, please reach out at partners@rallyup.com.

Campaign Page Performance Improvements for Large Ticket Groups

Release Date: February 18th, 2026

We identified and resolved an issue where campaign pages could become unresponsive when ticket groups were configured with extremely large quantities (e.g., 10,000 tickets per group). In these cases, the application attempted to load and render all tickets at once, which could cause the page and checkout experience to freeze.

This update introduces new limits and performance improvements to ensure a smooth experience for both organizers and supporters.

New Maximum Ticket Quantity per Group

• A maximum limit of 100 tickets per group has been enforced.
• The limit is now clearly reflected during Campaign Setup.

Batch Loading for Large Ticket Quantities

• We’ve implemented batch loading when displaying larger ticket quantities.
• Tickets now load incrementally instead of all at once, resulting in:
  • Faster page loads
  • Reduced browser freezing
  • A smoother checkout experience for supporters

Demo Links

• Checkout Performance
• Ticket Group Quantity Limit
• Campaign Setup Options
• Batch Loading Behavior

For more information, please contact us partners@rallyup.com.

dev log 

Hide Preset Donations Option If General Donations Is Disabled

Release Date: January 28th, 2026

Originally when the option to accept General Donations is disabled, the question for creating preset donations amount was still present.  The app has been updated to behave as follows:

If General Donations is disabled under Basics, the app doesn't display the field for Create Preset Donation amounts for donors to choose from under Checkout > Optional settings.

If General Donations is disabled, the app will also disable and hide "enable preset donation amounts." 

See sample screenshots here.

This should prevent confusion for users setting up their campaign without general donations.

Update Meta Pixel Integration With "Purchase" Events

Release Date: January 29th, 2026

Create My Campaign Available For Partners

Release Date: January 29th, 2026

An optional setting is available for partners to activate the Create My Campaign functionality.  When partners enable Create My Campaign (CMC) in their partner setup, they’ll see an optional field where they can enter an email address or webpage link to direct customers to their support team for campaign creation assistance.  At the beginning of Campaign Setup, partner customers will see the CMC icon as a small pop‑up.  

See screenshot here.

Customers can click the CMC icon and be directed to their respective support teams to assist in building their campaigns.  If the field is empty or CMC is turned off, nothing will appear. The link is stored in their admin settings and can be updated anytime.

Update Onboarding Fields To Be Consistent

Release Date: January 29th, 2026

1. On the /start page, this question is titled as follows here, but on the /customertype page, it's different as shown here.
2. Some of the options are not matching, see: https://share.zight.com/rRuxNWNm

For more information, please contact us partners@rallyup.com.

dev log 

View Ticket Registrations Table Update

Release Date: October 2nd, 2025

We added two new columns — First Name and Last Name — to the “View Ticket Registrations” page. 

Demo link: Demo

Change Logic of Pre-Registration Banner

Release Date: October 8th, 2025

The pre-registration banner will now always show whenever pre-registration is available, across all campaign types.

Demo: Demo

Add A Pledge with "Write-in" Option for Participant

Release Date: October 8th, 2025

Participants can now add pledges with a “Write-in” option. This includes support for write-in donations, manual charges, and automatic checkout.

Demo links: 

• Adding "Write-in" donations in balance
• Manually charge
• Automatic Checkout

Google Analytics Update

Release Date: October 10th, 2025

We updated how purchase events are tracked in Google Analytics. Instead of only using server-side tracking, we’ve implemented client-side tracking so purchases can be tied back to ads and referrers more accurately. This helps customers running large fundraising campaigns track conversions better.

Demo links:

• Participants
• Teams
• Free registrations

New Logic for Custom Fields on Prize Winners Export

Release Date: October 13th, 2025

Custom fields for both participants and teams now appear in the Prize Winners export. Multiple checkbox selections are grouped in parentheses and separated by commas for clarity.

Demo Links: Prize winners export / Pending prize winners export / without custom fields 

Add Suggested Content To Sharing Campaign Links

Release Date: October 14th, 2025

When sharing a campaign link, users will now see the suggested email content in the share dialogue box. This makes it easier for organizers, donors, and peers to communicate.

Demo: Sharing link suggested message 

Send Pre-Registration Email for Free Event Tickets

Release Date: October 14th, 2025

For free event tickets, a pre-registration email is now sent after the transaction. This captures attendee details without requiring payment information.

Demo link: Pre-Reg Email

For more information, please contact us partners@rallyup.com.

Adding Team Details and Banner Image to Endpoints and Triggers

Release Date: June 11, 2025

Description: For the RallyUp Participants workflow, a JSON object is sent whenever a participant registers on a campaign. The participant member ID is already available, and now the TeamID will be added to this JSON object, with a value of null if no teams are available. Additionally, organizers can now pull the URL of the campaign's banner image using the API. The ListCampaigns and campaign/{campaignId} endpoints will include a new field called ImageURL that contains the URL to the banner image of the campaign.

Demo/Screenshot Links:

• API Updated Call 

Send Email to Partner-Level Email Address With Sweepstakes

Release Date: June 11, 2025

Description: A new email address field will be added in Partner Setup to notify partners when a sweepstakes is submitted. This field is optional. When filled, an email will be sent to the entered address with details about the submitted sweepstakes, including campaign ID, name, submission date, status, organization details, and relevant links .

Demo/Screenshot Links:

• View Sweeps Update 

Tax Notice Improvements and Updates

Release Date: June 3, 2025

Description: Updates to the tax notice for international organizations include a new toggle to enable/disable the tax notice, updated default wording for US 501c organizations, and placeholder language for international organizations. A migration will reset the tax notice for existing international organizations with incorrect default language 

Demo/Screenshot Links:

• Tax Deductible Card Default
• Tax Deductible Card Custom

Email Performance Improvements

Release Date: May 14, 2025

Description: The team has implemented improvements include throttling and captcha enhancements to optimize email performance, reliability and security for the application's email systems. 

Set New Default For "Include Fees in Amount Raised"

Release Date: April 14, 2025

Description: The setting "Include Fees in Amount Raised" will be unchecked by default for new campaigns, ensuring that the amount raised only shows the net amount to the organization 

Demo/Screenshot Links:

• Example of Experience Setup Checkbox Option

Allow Organizations to Change Start/End Dates For Campaigns

Release Date: April 7, 2025

Description: Organizations can now change the start and end dates of their campaigns at any time, except for sweepstakes, which require firm rules and cannot be edited once approved 

Demo/Screenshot Links:

• Demo of Changing Dates on a Live Campaign

California/Colorado Compliance Updates

Release Date: March 31, 2025

Description: A new setting and logic will be added to comply with bills passed in California and Colorado, ensuring the final price of an item is shown to donors, including all applicable fees.

Demo/Screenshot Links:

• Demo: https://share.zight.com/NQumEN4L 
• Experience Page Price Info Update
• Experience Setup Button To Activate

Update "Imageless" State in Campaign Management Overlay and My Campaigns Page Cards

Release Date: March 19, 2025

Description: Placeholder images will be used for campaigns without images to improve the user experience in the Campaign Management Overlay and My Campaigns page cards.

Demo/Screenshot Links:

• View Desktop Example
• View Mobile Example

Add New "Pre-registration" Setting

Release Date: January 16, 2024
Short Description: The team is updating the Experience pre-registration setting and minor updates to the pre-registration workflow.  These changes aim to streamline the user experience and ensure that only pre-registered users can participate in the Experience.  

1. New Option for Pre-Registered Donors Exclusivity:

   • This option will only appear when users select that pre-registration lasts until the Experience starts.
   • When enabled, only users who pre-registered before the Experience started will be able to participate in the Experience.
   • For experiences with multiple activity types, the pre-registration behavior will follow the activity type, not the whole experience.

2. Experience Page Behavior:

   • A new banner will be displayed when the Experience starts, informing users that only pre-registered users can participate and prompting them to log in.
   • This banner will only be shown to users who did not pre-register.
   • The "Login" button and the preceding sentence will only be visible if the user isn't logged in.

3. New Modal:

   • A new modal will be shown whenever a user tries to add something to their cart and they are not pre-registered.

4. Pre-Registration for Solo Campaigns:

   • For solo campaigns, the redundant checkbox for enabling pre-registration will be hidden, and only the required/optional setting will be shown.
   • This setting will function the same as the button group shown in the provided screen recording.

5. Move Pre-Registration Settings:

   • Pre-registration and all associated settings will be moved to "Options > Checkout Options"
   • This will place the pre-registration settings right above the "Notice" card in the Options menu.

How This Affects You:

• Pre-Registered Donors Only: Users who did not pre-register before the Experience started will not be able to participate in the Experience.
• New Banner: Users who did not pre-register will see a new banner prompting them to log in when the Experience starts.
• Login Prompt: The "Login" button and the preceding sentence will only be visible to users who are not logged in.
• New Modal: Users who are not pre-registered will see a new modal when they try to add something to their cart.
• Solo Campaigns: For solo campaigns, users will no longer see the redundant checkbox for enabling pre-registration, simplifying the process.
• Settings Relocation: Pre-registration settings will be moved to "Options > Checkout Options," making them easier to find and manage.

Demo: View Here

Improve UX for Raffle Setup When Account Setup is Incomplete

Release Date: January 27, 2025
Short Description: Previously, users had to verify their EIN (Employer Identification Number) before previewing a raffle. Now, users can explore and test the raffle before verifying their EIN.  If an organization is a recent 501(c)3 organization that cannot yet be verified automatically, the user can be accepted upon manual verification through your support teams and SysAdmin.

Key Changes:

✔ Users can preview raffle features before EIN verification.
✔ The EIN is still required before publishing a campaign.
✔ A new Validate EIN button allows users to check EIN status manually.

Screenshots: Before Update, After Update

Update Tooltip Wording for PayPal Transactions

Release Date: January 27, 2025
Short Description: The tooltip that describes how transactions are processed now provides PayPal-specific messaging when PayPal is used instead of Stripe.

Updated Tooltip for PayPal:

"Card transactions are processed securely by PayPal, a PCI Level 1 processor that transacts billions of dollars every year for some of the world's largest companies. [Partner name] does not collect or store any card information."

Screenshots: Updated Tooltip

Require Unique Names for Prizes/Items in Setup

Release Date: January 30, 2025
Short Description: To avoid confusion, campaigns must now use unique names for prizes, auction items, perks, and other items. If a duplicate name is entered, a validation message will prompt users to rename it.

How It Works:

1. When adding a prize, auction item, or perk, enter a unique name.
2. If the name is already used, an error message will appear.
3. Rename the item and save.

Screenshots: Before Update, After Update

Add New Setting to Include Check Donations in Amount Raised Before Marking as Received

Release Date: January 31, 2025
Short Description: A new setting allows check donations to count toward the Amount Raised even before they are marked as "Received." This gives a more accurate fundraising total in real-time.

How to Enable This Feature:

1. Go to Campaign Settings.
2. Look for the Check Donations section.
3. Toggle the setting to "Include check donations before they are marked as received."

Important Notes:

✔ This setting is OFF by default.
✔ Organizations can enable or disable it at any time.
✔ Only applicable if check donations are accepted for the campaign.

Screenshots: After Update

Improve Logic For Requiring Unique Item/Prize names 

Release Date: February 11, 2025
Description:  We have implemented logic updates to the unique item/prize name functionality.  

1. Validation logic added to require unique prize/item names on imports
2. Add validation to require unique prize/item names when copying an item name
   1. Previously, when you copy an item name, it creates a duplicate of the item (see screen recording). 
   2. The following naming convention is now used for copied items.  
      1. When duplicated, the name "Copy of 'X'" will now be used, where 'X' is the previous item name. 
      2. If the organization makes another copy of "X" it will be called "Copy of X (1)" If they make another copy, "Copy of X (2)" and so on.

Auction Item Demo: View Here

Add Item ID to Auction Items for Organizers 

Release Date: February 17th, 2025
Description: We have added the auction item ID to the auction item cards so that they are visible to organizers on the campaign. This change assists organizers in matching items to their winners from the Auction Winners export without relying on the name of the item, which has caused confusion in the past.

We formatted the Item IDs on the auction item card when viewing them through experience setup, similar to how the experience ID is displayed when viewing the Experience Management object.

Old Demo: View Here

New Demo: View Here

For more information, please contact us partners@rallyup.com.

Exclude Seed Amount from Ledger

Release Date: December 12, 2024
Short Description: Previously, the "Seed Amount" added to a campaign appeared in financial reports, which caused confusion. Now, this amount will no longer be included in the Transaction Ledger or Subledger since it does not represent actual funds moving in or out.

How This Affects You:

• If your campaign had a starting balance (Seed Amount), it will not be listed in financial reports.
• Only actual donations and transactions will be recorded.

Screenshot: View Here

Rename "RallyUp Fee" Column to "Total RallyUp Fee"

Release Date: December 22, 2024
Short Description: The term "RallyUp Fee" in the View Donations Export has been updated to Total RallyUp Fee to make it clear that this column represents the sum of all applicable fees.

What This Means for You:

• Easier financial tracking as the column name now accurately reflects the total fees charged.

Screenshots: View Update

Rename Settings to Hide List of Participants and Teams

Release Date: December 24, 2024
Short Description: The previous setting names were misleading, making organizers think all participant and team lists would be hidden. The new names clarify that only the "Participants" and "Teams" tabs will be hidden from public pages.

Updated Settings:

✔ Hide the [Participants] tab from public-facing pages
✔ Hide the [Teams] tab from public-facing pages

Screenshots: Before Update, After Update

Resource Center Mobile Design Improvements 

Release Date: January 16, 2025
Short Description: On the mobile view for the Resource Center, the formatting is not optimal.  See an example here.  We have re-designed this area to work better with mobile devices.  

Screenshot: View Here

Add Setting to Credit Peer-To-Peer Participant/Team  

Release Date: January 16, 2025
Short Description:  There are some organizers who never want a donation to not be credited toward a participant. Therefore, we have added this setting that allows organizers to control if the supporter user can optionally credit a participant. 

How This Affects You:

• A new option is available whether a participant is required to be credited in the Peer-to-Peer section of Experience Setup:

  • How This Affects You: Organizers can now control if supporters must credit a participant during checkout. If enabled, supporters will be required to credit a participant to submit their donation. By default, this setting is disabled.

• A new option to make crediting either a participant and/or team required:

  • How This Affects You: When participants and/or teams are enabled, supporters must credit either a participant or a team during checkout. Validation will ensure that at least one participant or team is credited before submission.

Screenshot: View Here

Add Tooltip in Campaign Setup When User Cannot Upload Participants

Release Date: January 9, 2025
Short Description: Some users were confused when they couldn't bulk-upload participants due to their account setup configuration.  Only verified organizations are allowed to use the mass upload functionality.  A new tooltip now explains this limitation when hovering over the upload option.  

Where to Find This:

• In Campaign Setup, hover over the Upload Participants button to see the explanation.

Screenshots: Tooltip Location, After Update

Allow Campaign Organizer Emails To Be Editable Always

Release Date: January 9, 2025
Short Description: Previously, once a campaign ended, the organizer's contact email could not be updated, causing issues when staff changes occurred. Now, organizers can always update their email addresses, ensuring the correct person receives messages.

How to Update an Organizer Email:

1. Navigate to your Campaign Settings.
2. Locate the Organizer Contact Email field.
3. Enter the new email address and save changes.

Screenshots: Before Update, After Update

For more information, please contact us partners@rallyup.com.

dev log 

Peer to Peer Button Warning, Release Date: December 5th, 2024

The team noticed a couple of issues with the Peer-to-Peer (P2P) option in campaign setup.

1. No Warning for P2P Data Loss: When users uncheck a fundraising activity type that has data, they get a warning that their work will be erased. However, this warning doesn’t appear for Peer-to-Peer. This means users might accidentally lose all their P2P progress without realizing it.
2. Conflict Between P2P and Auction: If someone selects Peer-to-Peer and then chooses Auction, Peer-to-Peer gets unselected automatically. Again, there’s no warning, so users could lose their P2P work here too.

The application has now been updated to add warnings in both situations to help users avoid losing their work by mistake.

See examples here and here.

Move Donation Pages Access Point from Left Menu to Settings, Release Date: November 28th, 2024

To better improve the user interface, we’ve updated the Donation Page access point location:

1. New Location: The donation page link is now under the Settings area (see screenshot here) beneath the "User Management" option.
2. Display Update: The text now simply says "Donation Pages" to match the style of the other menu options.
3. Icon Removed: The previous icon has been removed.

Move Peer-To-Peer Start Date Option, Release Date: November 28th, 2024

We’ve made an improvement to the Campaign Setup process:

• The Peer-to-Peer start date option has been moved to the Peer-to-Peer step in Campaign Setup.
• At the earlier setup step, it is unknown if the organization wants public registrations.  Moving the start date option to the Peer-to-Peer step is better user flow in the setup process.
• The start date option now only appears if either team or participant registrations are set to be public.

See example screenshot.

For more information, please contact us partners@rallyup.com.

dev log 

"Disable Auction Gifts by Default", Release Date: November 12th, 2024

We have updated the application for the Auction Gifts feature disabled by default for all new campaigns.  This will help reduce confusion for the organizer and donor.

See setting here: https://share.zight.com/P8uOBEE5

"Update Tab Header Text for My Members", Release Date: November 12th, 2024

The application has been updated to rename the "My Members" tab to "My Participants" tab under My Account -> My Activity.

See example here.

"Hide Send Email Functionality When Emails Are Not Collected", Release Date: November 13th, 2024

If an email address isn't collected for a ticket (see screenshot), the "Send Email" option still appears on the View Ticket Registrations page (see screenshot). 

Now, if an email address is not collected for a ticket, the "Send Email" option will no longer show up in the Actions menu on the View Ticket Registrations page. 

For more information, please contact us partners@rallyup.com.

dev log 

Payment Processing Page Copy Improvements, Release Date: November 7th, 2024

We’ve made improvements to the payment processing page to provide clearer information about the fees involved with each payment processing option.

Updates:

• Added a "Learn more" link next to each payment processing option on both the Payment Processing Page and Account Setup.
• Clicking "Learn more" will open a modal with detailed information about the fees associated with each processor. 

See final result here.

Participant Email Logic Enhancement, Release Date: November 7th, 2024

We’ve added logic to participant emails when a donor registers multiple participants using the same email address. Currently, emails sent to donors in this situation only include one fundraising page link and one section with next steps.

Updates:

• We’ve removed the text prompting users to visit their personal fundraising page (view example).
• We’ve also removed links to the participant dashboard and fundraising page (view example) as well as the link on "Customize your fundraising page."
• A new table has been added to accommodate all registered participants (view example), with three columns:
  1. Participant Name
  2. View Dashboard (links to the participant’s respective dashboard)
  3. View Fundraising Page (links to the participant’s fundraising page)

These changes specifically apply to cases where a donor registers multiple participants using the same email address, which is common for school events where parents sign up their children.

View the final results here:

Crowdfunding + Peer to Peer 

A-thon 

Update Edit Experience Button Terminology, Release Date: November 7th, 2024

We’ve made a small but important update to the wording in the Experience Management CMO to reduce customer confusion. 

Update:

• The text in the Experience CMO has been changed from "Edit Experience" to "Experience Setup" for consistency.

Final Result: View the update here.

Improve Donation Page Branding Style for Banner Section, Release Date: October 31, 2024

We’ve updated the branding style for the donation page banner to enhance text readability. Previously, dark backgrounds caused text visibility issues.

Update Summary:

• Until we implement page-specific branding, we've hardcoded text colors for the banner section.
  • On desktop: Banner text will always be white for better contrast. 
  • On mobile/tablet: Banner text will always be black for clarity. 
  • Final Result: Here’s how it looks with the updated design: View Result.

Improved Participant Email Logic, Release Date: October 30, 2024

We enhanced the participant email process when the person registering was the same as the one purchasing the registration. Previously, such users received two separate emails: one for the purchaser and another for the participant, which caused confusion.

Update:

• If the purchaser and participant were the same person (determined by email), they now receive just one email instead of two.
• The "Thank you for your registration!" email (sent to the purchaser) was updated to include the important information from the "Your registration is confirmed" email, consolidating everything into a single message.

See final result here.

Updated API Endpoints, Release Date: October 30, 2024

• listdonations rallyup endpoint
• listdonations tray endpoint
• listdonations information sent to tray.io webhook url

• A-thon amount
• Auction amount
• Crowdfunding amount
• Ticketing amount
• Raffle amount
• Store amount
• Sweepstakes amount
• General Donation amount 
• A-thon fee
• Auction fee
• Crowdfunding fee
• Ticketing fee
• Raffle fee
• Store fee
• Sweepstakes fee
• General Donation fee
• Net Deductible Amount

For more information, please contact us partners@rallyup.com.