Hi Partners,

We wanted to share a small but meaningful improvement coming to the platform on June 3, 2026.  Organizers will have a lot more control over participant and team fundraising page content, specifically relating to page defaults and bulk editing of Peer to Peer and Team participants.

A few highlights:

— Users can set default text for new participant and team pages right in campaign setup

— You can choose whether participants can edit their own page descriptions

— Users can bulk-edit fundraising pages from View Participants and View Teams, with a guardrail to preserve any customizations participants have made

You can check out the full walk-through by clicking here!

There is nothing you need to do on your end — the new improvement will show up automatically for existing campaigns with sensible defaults.  If you have any questions, please reach out to us at partners@rallyup.com. 

Thanks!

RallyUp Product Team

dev log 

Remove Sweepstakes 3-Day Validation

Release Date: May 5, 2026

Why Are We Changing This?

Until now, sweepstakes campaigns required the end date to be at least 3 days after the online sales end date. If a user tried to set them closer together, they hit a modal blocking the save. This rule was originally in place to give mail-in entrants enough time to physically mail in their free entries before the drawing.

Two things have shifted. First, the legal/regulatory rationale for enforcing that 3-day buffer is no longer needed. Second, customers running short-turnaround sweepstakes (like same-day live event drawings, flash promos, quick-turn campaigns) have been blocked from setting up the campaign timing they actually want. Removing this constraint opens up a lot more flexibility for how customers can run sweepstakes.

What's Changing | The 3-day rule is gone

Users can now set the sweepstakes end date on the same day as the online sales end date, or any number of days after, without hitting an error or blocking modal. The end date field is still required and all other date validations still work as expected — only the 3-day minimum gap rule has been removed. This applies to both the front-end and back-end, and across all campaign setup versions.

Mail-in entries inside 24 hours are auto-received

When a sweepstakes is running tight on time, there isn't always enough runway for someone to request a free entry, fill out the form, mail it in, and have an organizer manually mark it as received before the drawing. To make short-turnaround sweepstakes work, mail-in entries that move into "FormFilled" status within 24 hours of the drawing end date are now automatically marked as "Received" — meaning they'll show up in the View Mail-in Entries screen and will be assigned entries during the drawing without needing organizer intervention.

A few notes on how this works:

• The auto-received logic only kicks in after the entrant completes the form. Entries still sitting in "Requested" status (just an email submitted, no form completed) will not be auto-received.
• Mail-in entries requested more than 24 hours before the drawing still follow the existing flow — they stay in "Requested" / "FormFilled" until an organizer or admin manually confirms them as received.

Allow Users to Enable Fundraising Components After Publish

Release Date: May 6, 2026

Why Are We Changing This?

Live Event customers may want to publish their campaign and start selling tickets as early as possible — often well before they've nailed down every fundraising activity they plan to run during the event. Until now, once a campaign was published, the fundraising components were essentially locked in: you couldn't add an auction, raffle, or other activity after going live, and you couldn't remove one either, even if nobody had bought anything related to it yet.

That created a real bottleneck for event organizers who wanted to get their ticket sales open while still finalizing the rest of the program. This change gives them the flexibility to keep building out (or scaling back) their campaign after publish, as long as no transactions have happened that would be affected by the change.

What's Changing | Fundraising activities can now be added after publish

Users can enable additional fundraising components on campaigns that are already in Started status. When they save the Fundraising Component Selection screen after enabling a new component, there are no longer errors saying the new components haven't been set up — the user is free to come back and configure them when they're ready. The Campaign page handles components that have been added but not yet configured, so nothing breaks on the public-facing side while setup is still in progress.

Can I remove fundraising components after publish?

If no transactions have been made that include items tied to a specific fundraising activity, users can disable that component from their campaign page after publishing. This gives organizers room to swap or simplify their program post-launch.

If transactions have already happened for a component (donations, ticket purchases, DEBs, etc.), the component is locked. Hovering on the disabled toggle shows a popover explaining why:

"This component can't be disabled because a [donation] has already been made to your [campaign]"

All other fields tied to the activity remain editable as long as no related transactions exist.

Scope of this release

This change applies to the two newer campaign setup versions (2024 and 2025 releases). Customers on the oldest setup won't see this functionality in this release — their setup is structured differently enough that it would need a separate effort to bring across.  If you need to enable the new campaign setup version, you can do so by contacting us at partners@rallyup.com. 

For more information, please contact us partners@rallyup.com.

dev log 

Announcement:

As mentioned in our last dev log, we've been optimizing the campaign closeout process. As part of this work, Meta Pixel and Google Analytics event tracking is moving from client-side to backend processing.

This change has been deployed to production but is currently disabled behind a feature flag. We won't enable it until partners have had time to update their setup.

What you need to do:

To ensure your tracking continues to work once this change is enabled, we'll need to update the following fields for you:

1. Meta Pixel Token

2. Google Analytics Secret Key and Google Analytics Tracking ID

How to send your credentials securely:

Please share your credentials with us via a secure note to scott@rallyup.com using LastPass, 1Password or secure password manager of your choice. Do not send credentials over email or chat in plain text.

We plan to enable the new functionality on Wednesday, May 13th, 2026.

1. Updated Auction End Date Setting Language (Live Events Only)

Release Date: Week of April 20th, 2026

Why Are We Changing This?

When both Silent/Online Auctions and Live Auctions are enabled on a campaign, the auction end date setting currently reads "When does your Online Auction end?" This causes significant confusion among users, who interpret this as only their Silent/Online Auction ending at that time — with no time limit applying to their Live Auction.

What's Changing

• The auction end date label now dynamically reflects which auction types are enabled on the campaign.
• Instead of the generic "When does your Online Auction end?" wording, the setting will now read: "When does your [Silent Auction, Online Auction, and Live Auction] end?" — conditionally listing only the auction types that are active.
• Examples of the new conditional wording:
  • "When does your Silent Auction and Live Auction end?"
  • "When does your Online Auction and Live Auction end?"
  • "When does your Silent Auction, Online Auction, and Live Auction end?"

If you don't have live events enabled, no changes will be made.

2. Clarified Draft Mode Banner on Various Pages

Release Date: April 15th, 2026

Why Are We Changing This?

The draft mode banner was previously added to additional pages across the platform. However, participants, teams, and administrators added during draft mode persist even after a campaign is published. Showing the draft mode banner on these pages was misleading, as it implied that changes made there would not carry over after publishing.

What's Changing

• The draft mode banner has been removed from the following pages:
  • View Teams
  • View Team Members
  • Manage Campaign Administrators
• Participants, teams, and administrators added in draft mode will continue to persist after publish — the UI now accurately reflects this behavior by no longer displaying the draft warning on these pages.

Demo Links / Screenshots

• https://share.zight.com/yAuN0pkJ

For more information, please contact us partners@rallyup.com.

dev log 

1.  Updated Progress Bar for Campaign Publishing

Release Date: April 8, 2026

Why Are We Changing This? 

The current submission workflow is not optimized for larger campaigns with 10k+ items and/or large amounts of data.

What's Changing

• Campaign submission logic is being optimized to efficiently handle larger volume campaigns.
• When a user clicks "Go Live," the task is enqueued and a "Publishing your campaign..." progress screen is shown
• A new campaign status SubmissionProcessing is added
• Progress shown as percentage (e.g., "96% complete")
• Large campaigns (10k+ items/tickets) may take a few minutes; average campaigns will complete in seconds
• To move campaign publication events to the backend, the partner should fill in the GoogleAnalyticsSecretKey and GoogleAnalyticsTrackingID in their partner setup

Demo Links / Screenshots

• https://share.zight.com/2NuOlEL5

2. New Event Start Date Field

Release Date: April 8, 2026

Why Are We Changing This?

Organizations running multi-day in-person events have no way to specify multiple event dates. 

What's Changing

• Organizations can now add multiple event dates in campaign Setup (Dates & Times step)
• Campaign page displays all dates; conditional wording: "Event Date" (1 date) vs. "Event Dates" (multiple)
• End time is now fully optional
• Registration/invite page updated to list multiple dates

3. Improve Logic of Campaign Selection Dropdown

Release Date: April 8, 2026

Why Are We Changing This? 

Internal feedback identified that the campaign dropdown in the left nav only showed Live campaigns, but "Ended" campaigns still require action (e.g., raffle drawings). The dropdown also lacked organization for easier navigation.

What's Changing

• Left menu now shows both Live and Ended campaigns
• Dropdown reorganized into two sections:
  • Active — Live + Ended campaigns (still have actions to take)
  • Recently Completed — Completed campaigns with a button to dismiss/clear the list
• "Other campaigns" section is deferred (not in this release)

Demo Links / Screenshots

• https://share.zight.com/X6u1dRnY

4. GalaEvents Ticketing Pre-Registration for Free Contribution

Release Date: April 8, 2026

Why Are We Changing This?

When a free ticket was purchased in a campaign with event pre-registration enabled, no pre-registration record was being created. 

What's Changing

• Pre-registration is now created for free ticket/free contribution purchases
• Payment data collection added to pre-registration for free tickets
• If payment method is optional: a checkbox "Save this payment method for faster checkout during the event" is shown first; card entry only appears if checkbox is checked
• Title updated to: "Please save your payment method for the event"
• Body: "You will not be charged now. We'll save this card for you to use during the event."
• Supports Stripe, PayPal, Apple Pay / Google Pay flows
• Affects: OPC checkout, Stripe/PayPal, regular ticketing pre-registration

Demo Links / Screenshots

• Disabled payments checkbox: https://share.zight.com/NQu0JxJv
• Enabled payments checkbox: https://share.zight.com/4guq1Z1P

5. Left Menu Auto-Selects Campaign

Release Date: April 8, 2026

Why Are We Changing This?

Users visiting a specific campaign's page were confused because the left menu was showing options for a different campaign. The menu did not reflect the user's current context, causing disorientation — especially when navigating across campaigns.

What's Changing

• When an org visits a campaign page or opens the Campaign Management Overlay (CMO), the left menu automatically highlights that campaign in "Campaign Options"
• If a user manually selects a different campaign in the left menu, that selection persists through subsequent navigation
• Draft, frozen, and ended campaigns will not auto-select in the left menu (previous selection remains)
• Works across multiple browser tabs

Demo Links / Screenshots

• https://share.zight.com/8LuAobWv

6. Add SysAdmin Ability to Show RU Tips in Reports

Release Date: April 8, 2026

Why Are We Changing This 

RallyUp platform tips (voluntary donor tips to RallyUp) and the processing fees RallyUp absorbs on those tips were not visible in donation reports. Internal teams needed this transparency for organizations using Free Pricing.

What's Changing

• New checkbox in Admin → Organizations → Manage → Campaign Settings: "Show Platform Tips in Reports" (disabled by default)
• When enabled for an org, the following new fields appear in View Donations "View Details" modal:
  • RallyUp Tip — donor tip amount
  • [Stripe/PayPal] Fees Paid by [RallyUp] — processing fee RallyUp absorbed on the tip
  • Total Amount Paid — full donor payment including tips
  • Stripe Fee updated to reflect total processing cost across entire transaction
• Same new columns added to View Donations Export and Transaction Ledger

For more information, please contact us partners@rallyup.com.

dev log 

Update Displayed User for Unauthenticated Donations 

Release Date: March 26, 2026

Previously, when a donor checked out without logging in but used an email already associated with an existing account, the system would automatically replace the name they entered with the name on file for that email. This caused confusion — for example, tickets purchased by different people using the same email address would incorrectly show the name from the original account holder.

The checkout flow has been updated to respect the name entered at the time of checkout. The donation will still be associated with the existing account by email, but the entered name will now be displayed across all user-facing areas including Checkout, Activity Feed, View Donations, Receipts, and Confirmations. Additionally, the first and last name fields will now be disabled for editing in the "Your Information" section if an existing user is detected, to avoid further confusion.

Demo: https://share.zight.com/7KuGL7yG

Prevent Organizers from Deleting Their Account in Certain Scenarios 

Release Date: March 26, 2026

Organizers were previously able to delete their account even while running a live fundraiser, which caused fulfillment problems for raffles, auctions, ticketing, and other campaign types — often requiring the support team to manually issue refunds.

Account deletion via My Account > Edit Profile > Delete Account is now blocked if the organizer has any campaigns in "Started" status. Attempting to delete will show a modal titled "Your Account Has Active Fundraisers" explaining that the account cannot be deleted until active fundraisers are complete, with a link to contact support. The support link uses a mailto for non-RU partners; the team decided to use the email option universally rather than conditionally showing a chat widget, as toggling the widget based on campaign status was deemed potentially confusing for users.

Note that Organizers cannot delete their account in these cases:

• Raffle and Sweepstakes campaigns where the drawing has not yet been completed
• A-Thons that have not been finalized, these are also treated as "live."

Demo: https://share.zight.com/kpu25rnm

Move Bidding Style to Auction Step > Optional Settings 

Release Date: March 26, 2026

The Bidding Style setting had previously been relocated to Advanced Options > Auction Options, but support feedback indicated that organizers were frequently unaware that different bidding styles existed due to that setting being buried. The Bidding Style selection card has been moved back to be more visible — now appearing at the top of the Optional Settings section within the Auction setup step.

Demo: https://share.zight.com/NQu0g1eQ

Added Details for Apple Pay Processing Fees

Release Date: March 26, 2026

When donors used Apple Pay, the processing fee displayed during checkout could differ from the amount actually charged to their card. This happens because card networks like Visa and Amex each carry different processing fee rates, and with standard card entry the app can detect the card brand as the donor types and update the displayed fee accordingly. With Apple Pay, however, the app has no way to know which card the donor has selected until after they have already confirmed payment — meaning the fee shown during checkout may not reflect the actual card used.

Rather than interrupting the Apple Pay flow to force a fee refresh (which would require the donor to confirm payment twice), the checkout UI has been updated with clearer language. The Processing line in the Payment Summary now displays "Up to $X.XX" showing the maximum possible fee based on available card types. A new tooltip icon has also been added next to the processing fee that, when hovered, shows a breakdown of estimated fees by card type so donors understand that the final amount may vary depending on the card used.

Demo: Procesiing fee turn on / Processing fee turn off / ApplePay 

For more information, please contact us partners@rallyup.com.

Hello Partners!

We’re making backend improvements to our campaign publication process to improve stability and performance.

This update only affects partners who use their own Google Analytics and/or Meta (Facebook) Pixel events to track when campaigns are published.

If you do not use this type of tracking, no action is required and this change will not affect you.

As part of this work, campaign publish events (such as Google Analytics and Meta/Facebook Pixel events) will no longer be triggered from the browser and will instead be sent securely from our backend.

If you do use Google Analytics or Meta/Facebook Pixel tracking for campaign publish events, we will need to update your Partner Setup with the following information:

Google Analytics

• Tracking ID
• Secret Key

Meta (Facebook) Pixel

• Access Token (if you use Meta Pixel tracking)
• Pixel ID

In order to securely share this information, please use a secure note using a vendor of your choice (LastPass, 1Password, etc) and share with scott@rallyup.com only.  We will then update them for you in the partner setup.

If these values are not provided, publish‑related tracking events will not be sent once the new system is enabled.

We’ll keep this functionality disabled during a transition period to give you time to make the update, and we’ll notify you before it is enabled. This functionality is expected to be available near the end of Q1.

If you have any questions, please reach out at partners@rallyup.com.

Campaign Page Performance Improvements for Large Ticket Groups

Release Date: February 18th, 2026

We identified and resolved an issue where campaign pages could become unresponsive when ticket groups were configured with extremely large quantities (e.g., 10,000 tickets per group). In these cases, the application attempted to load and render all tickets at once, which could cause the page and checkout experience to freeze.

This update introduces new limits and performance improvements to ensure a smooth experience for both organizers and supporters.

New Maximum Ticket Quantity per Group

• A maximum limit of 100 tickets per group has been enforced.
• The limit is now clearly reflected during Campaign Setup.

Batch Loading for Large Ticket Quantities

• We’ve implemented batch loading when displaying larger ticket quantities.
• Tickets now load incrementally instead of all at once, resulting in:
  • Faster page loads
  • Reduced browser freezing
  • A smoother checkout experience for supporters

Demo Links

• Checkout Performance
• Ticket Group Quantity Limit
• Campaign Setup Options
• Batch Loading Behavior

For more information, please contact us partners@rallyup.com.

dev log 

Hide Preset Donations Option If General Donations Is Disabled

Release Date: January 28th, 2026

Originally when the option to accept General Donations is disabled, the question for creating preset donations amount was still present.  The app has been updated to behave as follows:

If General Donations is disabled under Basics, the app doesn't display the field for Create Preset Donation amounts for donors to choose from under Checkout > Optional settings.

If General Donations is disabled, the app will also disable and hide "enable preset donation amounts." 

See sample screenshots here.

This should prevent confusion for users setting up their campaign without general donations.

Update Meta Pixel Integration With "Purchase" Events

Release Date: January 29th, 2026

Create My Campaign Available For Partners

Release Date: January 29th, 2026

An optional setting is available for partners to activate the Create My Campaign functionality.  When partners enable Create My Campaign (CMC) in their partner setup, they’ll see an optional field where they can enter an email address or webpage link to direct customers to their support team for campaign creation assistance.  At the beginning of Campaign Setup, partner customers will see the CMC icon as a small pop‑up.  

See screenshot here.

Customers can click the CMC icon and be directed to their respective support teams to assist in building their campaigns.  If the field is empty or CMC is turned off, nothing will appear. The link is stored in their admin settings and can be updated anytime.

Update Onboarding Fields To Be Consistent

Release Date: January 29th, 2026

1. On the /start page, this question is titled as follows here, but on the /customertype page, it's different as shown here.
2. Some of the options are not matching, see: https://share.zight.com/rRuxNWNm

For more information, please contact us partners@rallyup.com.

dev log 

View Ticket Registrations Table Update

Release Date: October 2nd, 2025

We added two new columns — First Name and Last Name — to the “View Ticket Registrations” page. 

Demo link: Demo

Change Logic of Pre-Registration Banner

Release Date: October 8th, 2025

The pre-registration banner will now always show whenever pre-registration is available, across all campaign types.

Demo: Demo

Add A Pledge with "Write-in" Option for Participant

Release Date: October 8th, 2025

Participants can now add pledges with a “Write-in” option. This includes support for write-in donations, manual charges, and automatic checkout.

Demo links: 

• Adding "Write-in" donations in balance
• Manually charge
• Automatic Checkout

Google Analytics Update

Release Date: October 10th, 2025

We updated how purchase events are tracked in Google Analytics. Instead of only using server-side tracking, we’ve implemented client-side tracking so purchases can be tied back to ads and referrers more accurately. This helps customers running large fundraising campaigns track conversions better.

Demo links:

• Participants
• Teams
• Free registrations

New Logic for Custom Fields on Prize Winners Export

Release Date: October 13th, 2025

Custom fields for both participants and teams now appear in the Prize Winners export. Multiple checkbox selections are grouped in parentheses and separated by commas for clarity.

Demo Links: Prize winners export / Pending prize winners export / without custom fields 

Add Suggested Content To Sharing Campaign Links

Release Date: October 14th, 2025

When sharing a campaign link, users will now see the suggested email content in the share dialogue box. This makes it easier for organizers, donors, and peers to communicate.

Demo: Sharing link suggested message 

Send Pre-Registration Email for Free Event Tickets

Release Date: October 14th, 2025

For free event tickets, a pre-registration email is now sent after the transaction. This captures attendee details without requiring payment information.

Demo link: Pre-Reg Email

For more information, please contact us partners@rallyup.com.