dev log 

Group Tickets and Promo Code Modal Update, Release Date: 5-15-2024

The team has updated the promo codes functionality to be able to apply to both group tickets and individual tickets in checkout.

See example by clicking here.

Event Ticket Defaults, Release Date: 5-15-2024

When setting up tickets, the application now has required defaults for the first name and last name to assist with customer support and organization communication.

See example by clicking here.

For more information, please contact us partners@rallyup.com.

Updated Non-USD Stripe Fee Logic, Release Date:  5/14/2024

To continue to support multi-currency / international organizations and maintain legal compliance, the team has updated the Stripe processor fee logic for the following:

• When fees are passed to donors (for any currency), it will always use the organization's Stripe fee configuration instead of the default Stripe fee based on country/currency.

• Automatically adding Stripe fees to the donor in campaign setup will not be available when a currency from the above list is chosen.  
  • Note: any non-USD currency not on this list will be allowed to select pushing fees to donors at this time.
• A hover over prompt will appear when the passing fees to donors option is disabled stating " This option is not available when using your selected currency option."

Update Donor Profile Export Fields, Release Date: 5/14/2024

The team has added the following fields to the donor profile export:

- User ID

- Address

Assign Livestream Access Code When Creating Ticket(s) in Management Pages, Release Date: 5/2/2024

When an individual ticket is created in either the 'Add ticket' modal in the 'View Ticket Registrations' page or the 'Add package' modal in the 'View Package Registrations' page by campaign admins, then a livestream access code is created for the new tickets (see screenshot) when gated live-streaming is enabled. 

The access details modal for these tickets is now available as well (see screenshot).  Previously, when a ticket is created, the livestream access code is not created for the user.  Tickets created in these management pages are now treated exactly as if they were purchased from checkout regarding gated livestreaming. 

Update Ticket Package Terminology Defaults, Release Date: 5/2/2024

The team has updated the default terminology and verbiage to address customer confusion regarding tickets.

1. Update default terminology and verbiage of "Ticket packages" setting
   1. We have defaulted the terminology in the Ticket Registration Setup to "Table" instead of the existing "Packages" term.
   2. The "Table" term is now prioritized ahead of "Package" in the dropdown.
   3. All places in the application that use this terminology now use this new default unless changed by the organizer. The organizer can still change this setting at any time. 
   4. The main problem the team is solving is that users are not exactly 100% sure of what a ticket package is. Therefore, to tie the meaning of the setting together, we are defaulting it here to "tables" so that the users can understand the purpose of the setting.
2. Update Column Title in "View Ticket Registrations" page
   1. This column now indicates: "[Ticket] type" where [Ticket] uses terminology from this setting in Experience Setup.
   2. The export is also updated with this change. 
3. Update "Not selected" Verbiage in "View Ticket Registrations" Management Tables and Exports
   1. Previously, when a donor purchased a ticket package where the individual tickets on that package are not associated with a ticket type. I.e., the organizer selects "No" for this option here. Then, in the "View Ticket Registrations" page, the Ticket type column shows "not selected." 
   2. Now, the app shows "[Ticket package type] ticket" instead.  For example, if the supporter buys a package titled "VIP table," then the value in this column should say: "VIP table ticket"
   3. This change should also be reflected in exports.
4. Add "[Table] ID" to View Ticket Registrations Export
   1. In order to establish some connections between the View Ticket Registrations table and the View Package registrations table, we have added a new "Table ID" column to the View Ticket Registrations export.   Campaign admins can easily see which attendees are a part of which tables even though they have not filled out the registration form, yet. 

Update Editing Ticket Management Functions for Group Registrations, Release Date: 4-18-2024

The following updates have been made in regard to the ticket registration and invitation process.  See video here.

The invitation is considered complete if the organizer edits the fields in the ticket in the management dashboard.  Otherwise, "pending registration" will be shown on the ticket.

Enable Name Fields For Individual Tickets By Default, Release Date: 4/16/2024

The team has made a minor change to default logic when individual tickets are enabled on an Experience.  By default, the first and last name fields are checked ON (not required but checked on). The organizer should still be able to turn them off at any time. 

This will alleviate organizers missing information as they try to manage their event/campaign. 

Add Tooltip to Dropdown, Release Date: 4/15/2024

In the Add/Edit package modal, when adding tickets, the user will want to select from the existing attendees.  Some of these values may be too long for the current user interface.  Therefore, the team has added a tooltip upon hovering so users can see the full value of each dropdown value.  

For more information, please contact us partners@rallyup.com.

Concurrent Experience Editing Modal Update, Release Date: April 12th, 2024

The team has updated the modal that indicates when other users are editing the experience at the same time.  When multiple users are in the system under certain circumstances, the RallyUp staff team emails may be displayed as active in the experience.  In these instances, the team has updated the modal to display a generic user such as "System Administrator."   Non-RallyUp staff users will still be displayed as normal to encourage coordination efforts within organizations when editing the same experience.

See Updated Modal

Change Call to Action on Org Invite Email, Release Date: April 12th, 2024

Terminology Update on Experience Page, Release Date: April 10th, 2024

PayPal Early Access Functionality Now Streamlined, Release Date: April 10th, 2024

The team has removed the "Early Access" icon on PayPal card in both the Account Setup and Payment Processing page:

Early Access Update

The team has also removed the modal when "Create New Account" or "Connect Existing Account" are clicked.

1. Previously we showed a modal that confirms they are okay to use PayPal while it is still in Early Access.
2. This is no longer needed since PayPal is fully released and users are now taken to the PayPal onboarding flow immediately. 

Add New ToolTip When Dropdown Values are too Long, Release Date: April 10th, 2024

Replace "Campaign ID" with "Experience ID" in Campaign Details, Release Date: April 1st, 2024

The team has updated the verbiage of "Campaign ID" with "Experience ID" in the campaign details/setup as shown here -> Experience ID display

dev log 

Visible Captcha On Password Reset, Release Date: March 13th, 2024

The team has created additional security protocols regarding the password reset function.  When a user resets their password, they will be prompted to confirm this action with a visible CAPTCHA.  The additional steps will help thwart malicious activity on the application.

Add "Pending Registration" Headline In Receipt For Invited attendees, Release Date: March 13th, 2024

Add Disclaimer Message Near Invitation Link on Group tickets, Release Date: March 13th, 2024

The app now has a disclaimer near the invitation link when a user is purchasing a group ticket and checks the "This attendee will provide their own information" checkbox.  Refer here: https://www.figma.com/file/5B6VjcvHoEmdY8hGXjC0Xc/Experience-Setup---Group-Registrations?type=design&node-id=2425-5899&mode=design&t=wOaikpQgn7Y4KGHS-4  

The disclaimer provides context that the link will not be available until they finish checkout.

Add Optional Filter By Feature in My Experiences Page, Release Date: March 7th, 2024

We've added new options to filter the My Experiences page by feature which includes Peer-to-Peer and Livestreaming. Below are some screenshots: 

• New "Feature" filter: https://share.zight.com/rRumzQED.
  • The user can filter their Experiences by Peer-to-Peer and live-streaming.
    
    
• New "Feature" column: https://share.zight.com/L1u8v9Oz.
  • This column is now filterable by Peer-to-Peer and Livestreaming. The value in a particular cell this column can be left blank if the related Experience does not have any of the two features enabled. 

Show "View Ticket Registrations" In CMO When Group Tickets Are Enabled, Release Date: March 4th, 2024

• "View Ticket Registrations" now show in CMO even when only Group tickets are enabled. 
  • This is currently accessible via the "View tickets" button in each row of the "View Group registrations" page here (see screen recording)
• Remove the "amount" column in the "View Ticket Registrations" page when only Group tickets are enabled. 
  • The reason for removal is because the amount column will always be blank, since individual tickets are only purchased as part of a Group ticket. 
• Change verbiage of dropdown in "Add individual ticket" modal here:https://share.zight.com/BluqRDYE
  • Instead of saying "Without a [group]" the app now says "Select a [group]" when only Group tickets are enabled. 
    • For the case when both individual and group tickets are enabled, the app will indicate: "Without a group." 
  • Additionally, the reason for the dropdown change is because users cannot register an individual ticket without a group since they did not enable individual registrations, they can only be moved from one Group to another.

For more information, please contact us partners@rallyup.com.

Status: QA/Staging

Production Release date: 3/7/2024

This is an update from a previous post on February 8th.

In this release, we are streamlining numerous navigation elements for an amazing donor experience.  The team has evaluated many pain points to make donation to your organization simple and engaging.

The following areas have been improved for increased donor engagement:

• Tabs
• Call to Action Section
• Activity Page
• Activities Modal
• Sticky Navigation Behavior
  
  Please download this presentation and preview the new Experience Page!

dev log 

New Modals for Disabling Cash/Prize Raffles, Release Date: 2-27-2024

Raffle prize option / Cash prize option

No new improvements were deployed this week.

dev log 

New Password Requirements, Release Date: 2-15-2024

The team has implemented additional password requirements for new users and existing users who reset their password.  These requirements will not affect current user's passwords unless they request a reset.  

The requirements for the user password are as follows:

• Must include at least two of the following:   
  • 1 uppercase and 1 lowercase alphabet characters   
  • 1 numeric character   
  • 1 special character 
• Must not be the same as the account name.
• Must not be any of the account's last four passwords. 
• Must contain at least 8 characters. 
• Should be case-sensitive (previously implemented) 
• Password cannot match any of your four previous passwords

Dashboard Updates for Ticket/Package Registrations, Release Date: 2-15-2024

Add "ID" Column to System Email, Release Date: 2-15-2024

The team has updated the "Take action on your unpublished campaign" system email to now include the campaign ID before the "Title" column on each row.  The "Title" field is now clickable and takes the user to the "My Experience Page."

Free Entries and Campaign Closure, Release Date: 2-1-2024

The team has updated functionality to no longer allow free entry submissions after the campaign closes.  The application now displays "Free Entries Ended" when a campaign enters a closed state.

For more information, please contact us partners@rallyup.com.

Status: QA/Staging

Production Release date: 3/7/2024

This is an update to the previous post on February 8th.

In this release, we are streamlining numerous navigation elements for an amazing donor experience.  The team has evaluated many pain points to make donation to your organization simple and engaging.

The following areas have been improved for increased donor engagement:

• Tabs
• Call to Action Section
• Activity Page
• Activities Modal
• Sticky Navigation Behavior
  
  Please download this presentation and preview the new Experience Page!

Status: In Production

Release date: 12/12/2023

In this release, we are adding a new feature in Experience Setup that alerts organizers when multiple users try to make changes in Experience Setup simultaneously. Here's an example: 

1. User 1 is in Experience Setup and begins making changes but has yet to save their progress.
2. User 2 goes into Experience Setup, changes a setting, and saves their changes. 
3. User 1 immediately receives a warning modal (see screenshot) letting them know that User 2 made changes in Experience Setup. The modal presents User 1 with two options: 1) Refresh their browser, losing all of their changes to avoid overwriting any of User 2's changes, or 2) Continue without refreshing.

We are giving User 1 the option to refresh their browser or continue without refreshing since their changes may be much more extensive than User 2's, and they can decide which path forward is more desirable for their specific case. We've also added logic that only allows the warning modal to show if User 2 actually made changes in Experience Setup. Therefore, the modal won't show for any "useless" saves.