Updated Non-USD Stripe Fee Logic, Release Date:  5/14/2024

To continue to support multi-currency / international organizations and maintain legal compliance, the team has updated the Stripe processor fee logic for the following:

• When fees are passed to donors (for any currency), it will always use the organization's Stripe fee configuration instead of the default Stripe fee based on country/currency.

• Automatically adding Stripe fees to the donor in campaign setup will not be available when a currency from the above list is chosen.  
  • Note: any non-USD currency not on this list will be allowed to select pushing fees to donors at this time.
• A hover over prompt will appear when the passing fees to donors option is disabled stating " This option is not available when using your selected currency option."

Update Donor Profile Export Fields, Release Date: 5/14/2024

The team has added the following fields to the donor profile export:

- User ID

- Address

Assign Livestream Access Code When Creating Ticket(s) in Management Pages, Release Date: 5/2/2024

When an individual ticket is created in either the 'Add ticket' modal in the 'View Ticket Registrations' page or the 'Add package' modal in the 'View Package Registrations' page by campaign admins, then a livestream access code is created for the new tickets (see screenshot) when gated live-streaming is enabled. 

The access details modal for these tickets is now available as well (see screenshot).  Previously, when a ticket is created, the livestream access code is not created for the user.  Tickets created in these management pages are now treated exactly as if they were purchased from checkout regarding gated livestreaming. 

Update Ticket Package Terminology Defaults, Release Date: 5/2/2024

The team has updated the default terminology and verbiage to address customer confusion regarding tickets.

1. Update default terminology and verbiage of "Ticket packages" setting
   1. We have defaulted the terminology in the Ticket Registration Setup to "Table" instead of the existing "Packages" term.
   2. The "Table" term is now prioritized ahead of "Package" in the dropdown.
   3. All places in the application that use this terminology now use this new default unless changed by the organizer. The organizer can still change this setting at any time. 
   4. The main problem the team is solving is that users are not exactly 100% sure of what a ticket package is. Therefore, to tie the meaning of the setting together, we are defaulting it here to "tables" so that the users can understand the purpose of the setting.
2. Update Column Title in "View Ticket Registrations" page
   1. This column now indicates: "[Ticket] type" where [Ticket] uses terminology from this setting in Experience Setup.
   2. The export is also updated with this change. 
3. Update "Not selected" Verbiage in "View Ticket Registrations" Management Tables and Exports
   1. Previously, when a donor purchased a ticket package where the individual tickets on that package are not associated with a ticket type. I.e., the organizer selects "No" for this option here. Then, in the "View Ticket Registrations" page, the Ticket type column shows "not selected." 
   2. Now, the app shows "[Ticket package type] ticket" instead.  For example, if the supporter buys a package titled "VIP table," then the value in this column should say: "VIP table ticket"
   3. This change should also be reflected in exports.
4. Add "[Table] ID" to View Ticket Registrations Export
   1. In order to establish some connections between the View Ticket Registrations table and the View Package registrations table, we have added a new "Table ID" column to the View Ticket Registrations export.   Campaign admins can easily see which attendees are a part of which tables even though they have not filled out the registration form, yet. 

Update Editing Ticket Management Functions for Group Registrations, Release Date: 4-18-2024

The following updates have been made in regard to the ticket registration and invitation process.  See video here.

The invitation is considered complete if the organizer edits the fields in the ticket in the management dashboard.  Otherwise, "pending registration" will be shown on the ticket.

Enable Name Fields For Individual Tickets By Default, Release Date: 4/16/2024

The team has made a minor change to default logic when individual tickets are enabled on an Experience.  By default, the first and last name fields are checked ON (not required but checked on). The organizer should still be able to turn them off at any time. 

This will alleviate organizers missing information as they try to manage their event/campaign. 

Add Tooltip to Dropdown, Release Date: 4/15/2024

In the Add/Edit package modal, when adding tickets, the user will want to select from the existing attendees.  Some of these values may be too long for the current user interface.  Therefore, the team has added a tooltip upon hovering so users can see the full value of each dropdown value.  

For more information, please contact us partners@rallyup.com.