In this release, we are adding a new setting in Experience Setup that allows Organizers to choose if a donor can win one or many prizes on a Sweepstakes or Raffle. Currently, a donor can win more than one Prize on a Raffle. However, this is not possible on Sweepstakes and is a limitation that has frustrated Organizers.   

Additionally, some Organizers never want their donors to win more than one Prize on a Raffle, and when it does occur, they are agitated since both the Organizer and their donors see it as unfair.   

For example, on one Experience, a user had 25 prizes on their Sweepstakes, but they only had 16 donors with tickets. While this case is rare, nine items were left undrawn, causing the organization to be left with those items or make another Experience. In this case, the Organizer would have benefitted from allowing their donors to win more than one Prize so that all 25 Prizes could have had winners. 

There are valid customer use cases allowing donors to win only one or many prizes. The problem with our current system is that customers can’t control how they want this to work for their Experience, so this new setting gives customers that control. 

This setting is being added to the “Raffle” and “Sweepstakes” sections of Experience Setup. When this setting is toggled on, one donor can win more than one Prize. When it’s toggled off, donors can only win one Prize – meaning that if they are selected for one Prize, they are removed from the drawing pool and are not eligible to win any other Prizes in the drawing process.