2 years ago
Recurring Donations Canceled When Supporter Deletes Account
Moving forward, when a supporter deletes their account, the platform will also cancel their recurring donations.
Previously, when a supporter deleted their account, their recurring donations were still occurring. The platform also converted the deleted user into an 'anonymous' account. Organizers and our Customer Success Team found it challenging to pinpoint how to cancel the user's recurring donation when this occurred. Supporters were also confused because they assumed deleting their accounts would also stop their recurring donations.
This improvement helps avoid these issues.